Privacy Policy

This policy explains how Carez Digital Solutions ("Carez", "we", "us") collects, uses and protects information when you visit www.carezdigital.com or contact us.

1. Information we collect

• Information you give us — when you submit our audit request form or share details with our website chat assistant, we collect what you provide: typically your name, email address, business description and your message.
• Chat conversations — messages you send to the chat assistant on this site. When the assistant's AI mode is active, your chat messages are processed by Anthropic (the provider of the Claude AI model) to generate replies.
• Technical information — like most websites, our hosting provider (Netlify) may log basic technical data such as IP address, browser type and pages visited, for security and performance purposes.

2. How we use it

• To respond to your enquiry and arrange your pipeline audit.
• To communicate with you about our services if you have asked us to.
• To operate, secure and improve this website.

We do not sell your personal information, and we do not use it for third-party advertising.

3. Where your information lives

Form and chat lead submissions are stored in Netlify's form-handling service and delivered to our business email. Audit bookings are handled through Calendly. Each of these providers processes data under its own privacy policy: Netlify, Calendly, Anthropic.

4. How long we keep it

We keep enquiry details for as long as needed to handle your request and any resulting business relationship, after which they are deleted or anonymised.

5. Your rights

You can ask us at any time to access, correct or delete the personal information we hold about you, or to stop contacting you. Email admin@carezdigital.com and we will act on your request promptly. Depending on where you live, you may have additional rights under local data-protection law (such as the GDPR in Europe or the APPI in Japan).

6. Cookies

This site does not set marketing or advertising cookies. If we add analytics in the future, we will use a privacy-respecting configuration and update this policy.

7. Children

Our services are for businesses and are not directed at children under 16. We do not knowingly collect information from children.

8. Changes

If we change this policy, we will update this page and the date above.

9. Contact

Carez Digital Solutions
Email: admin@carezdigital.com